As a reminder: Fans can also register for a presale at noon on Jan. 16 through Ticketmaster's "verified fan" platform. Is there a set time I will get ticket access? Sub-Category: Order Help. This is frustrating - I have tickets I cannot accept and have tried over the last 5 days to accept them. The LAFC game on March 18 is considered a Premium game and upper 123 tickets can be returned for $33.60 each. Next to an account, select Remove . Find the application you want to clear the cache of and tap its listing. Barnum, prompting riots and howls of corruption when her shows instantly sold out at inflated prices. Is it better to buy tickets from Ticketmaster on phone or computer? Weve gone over how much power Ticketmaster has. Contact Us 29. And they therefore are a monopoly. Can you get a refund if you miss a concert? Some online service providers use a proxy server. Ticketmaster has an unusual stranglehold on ticket sales. Press J to jump to the feed. Youll still have websites crashing whether its Ticketmaster or Joes Tickets or whatever.. Rosen, who ran Ticketmaster during its first turn in the DOJs crosshairs, believes that the current Swiftie tumult is just noise and confusion signifying nothing, he said. Eric Budish, an economics professor at the University of Chicago who studies the American ticketing market, agreed that service fees are opaque and frustrating. * Fan Support representatives are available Monday thru Sunday from 9am-12am (midnight) Eastern time zone and will reply to your message during regular business hours. You mentioned Live Nation, which I think is important for normies or anyone who doesnt really understand where this industry power came from. And that would then go to court. You show ID at the door and you can only buy two tickets, so money doesnt go to brokers and theres no feeling of a massive injustice. Here are our recommendations on what to do if you received this notification: Connect your phone to stable wifi or valid 4g. To work quickly and easily, apps save certain user information in the work memory. I am a distant fan. Thank God I'm not alone and this 3 year old thread exists! (Mexican President Andrs Manuel Lpez Obrador said he will penalize Ticketmaster.) We dont go back to bad restaurants. Why is the Ticketmaster queue not moving? Create an account to follow your favorite communities and start taking part in conversations. If you see a message that says "Email Not Found", you will need to sign up with a new Ticketmaster account. Can you put boiled potatoes in an ice bath? This is a block due to your search habits. Why does Ticketmaster not work on my phone? But if its a hot ticket, the secondary market becomes unreasonable.. We appreciate your patience and understanding during this unprecedented time. Even venues that try to quit Ticketmaster may find its not so easy to leave. Required fields are marked *. Like they cash in on artists. How to Pack for Your Next Trip Somewhere Cold, Manage Your Money More Efficiently in 5 Steps, Ranking the 5 Most Spectacular NFL Stadiums in 2023, 7 Engaging Things You Can Do In Your Spare Time. Over the past week, that giddy anticipation liquefied into bleak, resentful disappointment as tickets became increasingly difficult to purchase. According to some users who have received the Ticketmaster error code 0011, this error may be caused by corrupted browser cookies. If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons: You have incorrectly entered your credit card number. But after tech failures shut out millions of fans from the on-sale for Swifts Eras tour in November, the ticketing firm came under fire from all sides. 12-16-2021 01:46 PM 0 Reply Basically, back in the 90s, Ticketmaster was already being investigated for antitrust concerns, like I think they had 80 percent of the ticketing market, totally separate from Live Nation. Ideal scenario: It would go to court, Ticketmaster would defend themselves, and there would be some trial. Several high-ranking concert industry executives, who requested anonymity so they could speak freely about the competition, said they suspected Ticketmaster erred in placing all the Eras tickets on sale at once and allowing fans to pick their own seats, which led to bottlenecked traffic. How early can you join the queue for Ticketmaster? No, we are not detecting any problems with Ticketmaster right now. Ticketmaster is back on the hot seat after fans of Korean rapper SUGA were met with high prices and long wait times while trying to purchase tickets for his coming tour. 1. Tap the My Events icon at the bottom of the screen. Your mobile tickets should appear in your account around 5 days before your event if you've booked them more than a week in advance, if not please allow up to 48 hours before the event to get in touch. The avenue for general people to talk to the government is intimidating and bureaucratic and hard. 31. 6. When that happens our system thinks its a bot, an evil automated program trying to scoop up tickets. Yet the actual role that Ticketmaster plays in live music is widely misunderstood. No, a set time is not guaranteed. Saw a few other reports on Down Detector as well. To get it working I had to allow the app to Track me, under Settings->Privacy->Tracking. But Thank you!!! We launched Break Up Ticketmaster to help people to say, This company is horrible. Our argument is that they have too much market share. What is the age limit for a BLACKPINK concert? Ticketmaster is effectively paid to be a punching bag, Budish said. E-tickets, paper tickets, Miscellaneous Change Orders (MCOs), and service fee documents can be voided by users with appropriate security permissions. Thats the case in much of the United Kingdom, where several companies can sell tickets to any given concert. None of this can be regulated because you cant regulate emotions about a star. I want to win.. Purchased tix - sent email from ticketmaster that seller released tickets and to accept tickets. If you try to chat with them, they'll tell you your account has been flagged as a reseller and your account is essentially toast. Once you take Ticketmaster out, that still doesnt solve the underlying problems around fees and exclusives. Depending on the app, user data such as your preferences or search history may be reset. How do I get Ticketmaster on my phone to work? Can I sell a ticket I bought on Ticketmaster? And when that happens, prices will go up, not down. I was in the online queue earlier, but was later on. And thats not to say that artists hate them. Why is competition good for consumers who are looking to buy tickets? With an old codebase, a huge customer roster, and a long-established way of doing things, Ticketmaster is notoriously slow to innovate. However, you can still buy NEW tickets just fine. Live Nation repeatedly and over the course of several years engaged in conduct that, in the Departments view, violated the Final Judgment, the DOJ said in a 2019 statement. An error is always possible. Members of the U.S. Congress, from Sen. Amy Klobuchar (D-Minn.) to Rep. Alexandria Ocasio-Cortez (D-N.Y.), lambasted Live Nation Entertainment, promising legislation to check the companys power and urging the Department of Justice to reexamine the consent decree that allowed Ticketmaster to merge with Live Nation back in 2010. And then extra fees are tacked on or the [high price of the] ticket. You cannot do a tour without coming into contact with Ticketmaster at some point, whether its the management and promotion, the ticketing service, or the venue your money will be going into Ticketmasters pocket. How can I fix my Ticketmaster account? Why do I get an error code on Ticketmaster? Please enter a valid email and try again. 36. 4. Ticketmaster has been paid to take the heat over that for forever, so the public will never hate the act.. got bad bunny tickets? Its a 24hr temporary block. But from talking to you, it seems like Ticketmaster can assert its dominance on the artist side. Follow the steps here to create an account. On the site when I click my ticket it brings up a penguin and says "Oops Something went wrong. Fees were created to create another pile of money. Every building manager knows selling tickets is thankless, Rosen said. For all its clout, Ticketmaster has two major problems. I don't know how it got changed to blocked or at least I don't remember changing it or why that would make the site think I was a bot but now I don't have to try a different browser or just use my phone. Search "" Close search. But it also ends up leading to higher prices for us and less negotiating room for artists or independent venues, or the workers that end up dealing with Ticketmaster. Logging into our site and entering the temporary queue before the start of ticket sales does not mean that you are at the front of the final queue. Like you cannot fit every fan in a small venue. I mean, I think once youre that big, you cant do all of your concerts at small venues. Can you explain why that merger with Live Nation is important? Ticketmaster said on November 17 that it would not even be selling tickets to the general public. Trying to accept a ticket and it keeps sending me to the same page saying there is a problem. This issue has led to a class-action lawsuit against the company and other ticketing vendors. There is no solution that wont piss people off more.. We created a form to automatically send these emails to the DOJ. Through its exclusive deals with venues, Ticketmaster could cement control over the distribution of tickets, the band alleged, and testified before Congress about their experience. If your app is updated and you still can't see your tickets, or you're unable to download the app for any reason, don't worry! I changed that to "Allow" and now Ticketmaster works again. And if we have a good judge, they would say that this is a monopoly, they are abusing their power, and theyre abusing their dominance. Of course, all those contracts all look different. We are eternal, all this pain is an illusion. Please follow+DM us with your IP address. The second that she enters the sphere of high-capacity venues, those venues are in exclusive contracts. Ticket Delivery. Case in point: For Blink-182s reunion tour date at Banc of California Stadium on June 16, the list price of a Platinum ticket is $290. Your email address will not be published. What a lot of fans dont think about is that they created a really vertically integrated system where the service that we use for ticketing not only owns the majority of that market, they have exclusive contracts with at least 70 percent of the sports arenas that we go to, like the NFL stadiums. I cleared by cookies and cache and when I tried again it worked. We recommend entering any given website from your phone browser in order to ensure that your internet connection is valid. Corrupted cookies As it turns out if you end up refreshing the page during the checkout procedure, Ticketmaster may have just enforced security protection that will prevent abuse by planting a cookie. Your barcode includes technology to protect it, so you won't be able to use screenshots or print outs. The AVS settings within Altru need to be lowered to accept payment without using the CSC level. The Seattle Times does not append comment threads to stories from wire services such as the Associated Press, The New York Times, The Washington Post or Bloomberg News. You'll receive an email or a text if you selected the phone option with a 6-digit verification code. I think the sensible question is what can regular people do about the monopoly? How to do that? But Ticketmaster had better tech than anybody in the industry. Sign in to https://account.adobe.com/plans. Its not good for consumers or the industry to have so much power tied up in one company, he added. Creating an account is simple and secure! I chose price range 3 and I'm lower bowl right in front of the catwalk. How long does Ticketmaster maintenance last? Many of the contracts are exclusive, but not all. If you see any other . They said, No, were going to change the industry, I said fine, you spit in my hand like that, youre responsible when your tour blows up.. There are a few reasons this might happen: You're a power user moving through this website with super-human speed. Then, I did what you suggested, wifi-turned off. 7. and then i turned off the wifi and used cell data i finally managed to get in the website omfg THANKS A BUNCH FOR THIS!!!! The firm merged with Irving Azoffs Front Line Management in 2008, and Live Nation acquired it in 2010 under a federal consent decree requiring it to license its software to AXS, and to not retaliate against venues using other platforms. I had to use the monumental sports site to view and transfer my tickets. Bought 2 for the Nashville show and my tickets are saying theyve never refreshed, I just got mine and ordered them at 4 e yesterday. Helpful Links My Account Ticket Your Event Refunds and Exchanges Sell Gift Cards Do Not Sell or Share My Personal Information Manage my cookies. Why isn't Ticketmaster working on my phone? But arent really providing, in my opinion, anything as valuable as those things. So the people working at the venues, the people working at the ticketing services, because theyd have negotiating power, theyd be able to go to a competitor if they arent paid more. Why does Ticketmaster not work on my phone? To delete the cache, turn on Clear app cache on next launch. No artist wants fans to overpay for something, Daniel said. But I think that merger is where Ticketmaster went from a shitty service to a monopoly. The firm does not set the price of concert tickets artists and promoters do. In 2019, Ticketmasters parent company Live Nation agreed to settle with the DOJ over antitrust violations and extend terms of its regulatory decree (basically, a set of antitrust agreements that the DOJ made Live Nation promise to abide by in order to allow the merger happen). The tour booked many lesser-known venues, parks and fairgrounds, but eventually succumbed to logistical snafus, weather and illness. Present barcode to get scanned for entry and you're in! Create an account to follow your favorite communities and start taking part in conversations. Got in on the app and viewed some upcoming tickets. Yet as much as fans hate resellers when theyre trying to buy, they love them when trying to flip their tickets. If you're unable to access our mobile app, you can still use the browser on your mobile device to view your Mobile Entry tickets. Tap first drop-down menu to see it.) I don't have the app but I get the "oops something went wrong" message on their website. Taylor said, I didnt have many alternatives, I had to play these venues in big cities, and thats where Ticketmasters market power manifests, Budish, the economist, said. Last week, Brooklyns Barclays Center (home of the NBAs Brooklyn Nets and arena-sized concerts) ended a seven-year deal with SeatGeek one year into the contract, to partner up with its old vendor: Ticketmaster. It is common for some problems to be reported throughout the day. Persistence is key got it Ill keep trying. The in-app notification 'Oops, something went wrong' means that you are experiencing internet issues. Klobuchar and Mike Lee (R-Utah) will lead a Senate Judiciary Committee hearing about competition issues in the U.S. ticketing market on Jan. 24. It says "never been updated". is it taylor swift with you as well? Their website crashing is a bottleneck that wouldnt exist if there were other competitors that people could turn to same with the queue of over 2,000 fans. We have the tech to turn off the resale market just put names on tickets like we do with airlines, Budish said. During the ticket buying process, our computer or your computer lost access to our ticketing systems. 5. Theres some precedent for ticketing legislation, like the 2016 BOTS Act, which authorized the Federal Trade Commission to levy fines for automated ticket scalping. The service fee is intentionally kept separate from the list price for two reasons: to make the base price of a ticket appear more affordable, and to create the impression that only Ticketmaster pockets that fee. Ticket buying has gotten very confusing, not just for the fans but for the artists, Springsteen admitted. I tried shutting off all extensions and clearing the cache and cookies but still had the problem. See an error message when trying to log in? Instead, I get this same message after acknowledging the Terms & Conditions pop-up, with no way to break out of an endless loop between this error message the pop-up. Oops. The solution I found was to open the link and then click open on desktop website with the browser you are using on your phone. As a fan, the first thing is that [dealing with a monopoly] is going to be a bad service and a bad experience. Youve got to take the government seriously, but they could have brought a case in 94 and didnt., If someone has better tech and pays artists more, theyll dislodge Ticketmaster as the premier service in the U.S., he said. Ticketmaster, with its 6,500 worldwide employees (compared to 44,000 at Live Nation Entertainment), controls close to 80% of the ticket market in the U.S. With estimated annual profits of $750 million, it is the most lucrative piece of the Live Nation conglomerate, which cleared $15 billion in yearly revenue as of Sept. 30. Our team will be happy to help. Please consider making a one-time contribution to Vox today. Reader support helps us keep our explainers free for all. Should you refresh Ticketmaster queue? And we ran a clean business we wouldnt deal with scalpers and canceled orders to brokers.. Some sites can seem slower because content, like images, needs to load again. Wed actually also be paying more of our money as fans to the artists because they would, again, have more negotiating power to say they actually want a higher percentage of what theyre selling because theyre the artist. 4 Click Submit . If it says "Your tickets aren't quite ready yet", this means they'll be available in your account around 5 days before your event. I have a concert tonight and it won't load. How to Access Your Ticket(s) using the Mobile Website: Open web browser app and go to ticketmaster.com. People cant afford to spend so much money, and I had done everything that I was supposed to do. In the top right, select your profile picture or initial. 28. #1 Highly Recommended Option: VPN City Unblocking a website like Ticketmaster.com, Livenation.Com or Tickets.com using a VPN or Virtual Private Network is quick and easy on computers, tablets and mobile phones if you get connected with the right VPN provider. Once you have located the email with your ticket transfer, click the link or button to accept your tickets and follow the prompts to create an account. See More. Ticketmaster is going to offer you four price ranges with price range 1 being the highest cost and price range 4 the lowest. [Well that didn't work for long. When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random . Subscribe to our newsletter today and be the first to know when we publish a new blog post. Ticketmaster knowingly oversold the tickets and then attempted to cover it up by claiming they were counterfeit, according to the head of the Mexican consumer protection agency Profeco. They have contracts with the biggest artists that we all love, many of them they promote. The AELP is a nonprofit, non-partisan organization that focuses on dismantling monopolies and lobbies to assert antitrust laws. Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. Seriously will never try again. It's nothing to worry about, just an added security feature. Both separately had a ton of power, but they werent like an integrated service. Swift herself said, Im not going to make excuses for anyone because we asked [Ticketmaster], multiple times, if they could handle this kind of demand and we were assured they could. It would decrease the fees that we see on all of our tickets, it would also likely decrease the price of the face-value ticket. To delete everything, select All time. Live Nation owns or operates some venues exclusively (like the Hollywood Palladium and YouTube Theater) and leases nights at others like the Hollywood Bowl and SoFi Stadium, where they pay the venue fees to produce shows. LEARN MORE. 37. This is happening to me as well and my VPN is also disabled. In 2019, the DOJ said that new regulations on Ticketmaster were the most significant enforcement action of an existing antitrust decree by the Department in 20 years., Live Nation and Ticketmaster are the owners of venues, theyre vertically integrated and they sell the tickets, Klobuchar told The Times in November.

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